Frequently Asked Questions
How can I reach someone regarding my order?
Please e-mail hello@crystalsnrocks.com regarding your online order. Please have either your order number or the e-mail address used to place the order ready.
How do I find my order number?
You'll receive an email with all the details of your purchase at the same email address you used to place the order. Make sure to check your spam folder in case the email gets sent there. Your order number will be included in that confirmation email.
How do I check my order status?
You will receive updates via email once your order is received, shipped or any other status. You will receive a tracking number for your order once it ships via email.
What is your return policy?
We have a strict 7 day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, the product must be in the same condition as when you received it—unworn, unused, and in its original packaging. To begin the return process, please send a proof of defect or damage, such as photographs, to hello@crystalsnrocks.com.
Please make sure you include the essential information shown below:
1. Order Reference: ORDER #
2. Return/Refund/Exchange reason: detailed explanation of your request.
3. Contact information
How do I care for my new jewelry ?
Our jewelry is designed to reflect the wonders of nature, bringing their unique beauty into your everyday life. However, due to the delicate materials, care is essential. Here are some tips to keep your jewelry in the best condition.